Overview
We are aware that some new users who are eligible for the sign-up bonus are still being asked to verify their ID (see above message) even they have successfully verified their account.
To help confirm the issue, check the following:
1. You have at least 🟡 $20.00
2. Your got confirmation that your verification is successful.
What You Should Do
If the above conditions are met but you still cannot withdraw your payout, contact our Support Team for assistance.