Important
For iOS users, if this is your first time setting up your payout email address, reach out to our Support Team for assistance (See How Do I Change My Email Address)
Users should have access to the email address used to sign up for an account.
Overview
If you cannot redeem your rewards, it is because your account has not met the redemption requirements yet, your reward is still being processed, or your payout was canceled.
Common Reasons
1. Not Enough Points
Note: New users who received $5 sign up bonus need to earn at least $20 in order to cash out.
The current conversion rate is $1 = 100,000 points. Each withdrawal transaction also has a corresponding service fee.
If you do not see a full neon icon, continue earning more points until you see the Cashout $ Now message in the Redeem section of the app.
2. Reward Is Delayed
If you receive the following email:
This means that your payout is still under review. Please allow up to 24 hours for your rewards to be processed.
3. Reward Was Canceled
If your reward was canceled, please contact our Support Team.