In most cases, ID verification is completed by Verisoul, our verification partner, within 24 hours.
In some situations, it may take longer depending on the number of requests being reviewed and the quality of the documents submitted.
What You Should Know
Clear and readable documents may help speed up the process.
Blurry, incomplete, or unclear documents may cause delays.
Processing times may be longer during busy periods.
How to Check Your Verification Status
You may log in to your account from time to time to check your status.
If you are able to exchange your points for rewards, it means your account has already been verified.
Need More Help?
If your account is still not active after 24 hours, please contact Verisoul Support.