Skip to main content
All CollectionsFAQs
What Should I Do If My Download Failed?
What Should I Do If My Download Failed?
Updated over 3 months ago

The download may have failed because the system tracks whether you've played the game before. If you have previously played the game, it cannot be activated through Tyr Rewards immediately. You'll need to wait for 90 days before attempting to download and activate it again.
​

For now, you can try downloading other games that you haven't played before.
​

Follow this few steps to avoid download failure and make sure you'll get your points.

  1. Make sure you select Google Play Store to download the game.

  2. Download right away after you click "Confirm" button.

  3. After the download complete, open the game from Google Play Store.
    ​

Note: If the download failed, do not continue to play!


Before Trying Again, Follow These Tips:

  1. Clear the cache or memory by following the provided video guide.

  2. After clearing the cache, redownload the game through the Tyr Rewards app

Did this answer your question?